CUSTOMER CARE

Orders placed today will be sent the next business day. We ship worldwide from Monday to Friday on business days. Check out the estimated delivery duration for your country in our checkout procedure.

All orders over €50 are free of shipping charge.

For orders under €50 in the European Union the shipping costs are €3.95. In the Netherlands, Belgium and Germany your order will usually be delivered within 1-2 business days. For other countries within the European Union, delivery usually takes about 2 till 8 business days. The estimated shipping duration for your country can be found in our checkout procedure.

For orders under €50 outside the European Union the shipping costs are €6.95. The estimated shipping duration for your country can be found in our checkout procedure.

If you have any questions about our shipping policy please don’t hesitate to contact us on customerservice@spiceyourcap.com.

How to return or exchange your order

We aspire a 100% satisfaction for our customers. In the unlikely event that this is not the case, you can return or exchange your items without any hassle. Once we receive your items, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund or exchange after inspecting the items.

Return and exchange policy

Spice your cap will accept, for return or exchange, items that are in new condition, unworn, unaltered and free of damage by our customer. For a full refund or exchange, you can contact us on customerservice@spiceyourcap.com, please include the original receipt within 14 days after receiving the product. Items cannot be returned or exchanged more than 14 days after receiving the original order. Items must be returned with all Spice your cap tags still attached and must be in their original packing.

Please contact us on customerservice@spiceyourcap.com if you would like to return or exchange your items. Let us help you make your return or exchange as easily as possible.

Return and exchange policy

Spice your cap will accept, for return or exchange, items that are in new condition, unworn, unaltered and free of damage by our customer. For a full refund or exchange, you can contact us on customerservice@spiceyourcap.com, please include the original receipt within 14 days after receiving the product. Items cannot be returned or exchanged more than 14 days after receiving the original order. Items must be returned with all Spice your cap tags still attached and must be in their original packing.

Shipping costs

If the entire order like on the original receipt is sent back and if original shipping costs are paid by the customer, we will refund the original shipping costs. The shipping charges for returning is for the customer.

Refunds

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Please contact us on customerservice@spiceyourcap.com if you would like to return or exchange your items. Let us help you make your return or exchange as easily as possible.

How do you replace the buttons? 1. Turn around the cap and fold away the cloth with our logo and text on the inner front of the cap.

2. Place the button screws in the four holes.

3. Fold back the cloth and turn the cap facing you.

4. Place the buttons on the screws, holding your finger on the inner cloth screws you attaching the buttons.

5. Place your favorite patch on the buttons and make the cap yours

For instructions please check our SPICE instructional video here.

Where do the leather remnants come from? The leather remnants we use come from tanneries, fashion houses and leather goods factories. Our patches have a smaller surface than most leather products, which means we can use small pieces of leather remnants to give remnants a sustainable life and create an amazing and unique look at the same time. For more information about our leather patches check out our From trash to treasure page here.

How are the patches made? All of our patches are handcrafted in our workplace in the Netherlands to guarantee the handmade quality our customers may expect from us. The quantity of patches in a certain color, print or finish depends on the size of the remnant our patches are made out of. This makes our selections of patches is constantly changing, so our customers can be sure they always have their own unique patch. To give our patches their look and feel, we use cork in-between the leather remnants. Cork gives our patches the padding they need to look as wonderful as they do. Cork is a natural product, that comes from the bark of the cork oak. Because we solely use the bark, no trees have to be cut down to produce cork for our patches. Cork has wonderful sustainable characteristics that suit our values like a glove.

What is organic cotton?

Organic cotton is grown without harmful chemicals, leaving the soil, air and water free from contaminates that are harmful. Organic cotton produces around 46% less CO2e compared to conventional cotton. It also uses far less water to grow since organic cotton growers typically utilize rain far more than irrigation.

Where are the Spice your caps made?

Our exclusively designed by- and produced for Spice your caps are made in China. Our factory is selected on good working conditions for its employees and is well renowned for its progressiveness towards their employees and their customers.

How can I be assured the 5% of the net gross profit actucally goes to charity?

On our website and social media we will communicate transparently about the donations we make to the different charities when done once a year. Find more about our charities here.

Does every patch fit on every cap?

Yes! The holes on new patches can be rigid when first used, but all of our patches fit on all of our caps.

We accepted the following payments methods:

Credit/debit cards

PayPal

iDeal

Online Bank Transfer

AliPay

1. Definitions

In these General Terms and Conditions the following terms are defined as below:

Terms and conditions: these Terms and conditions of Spice your cap.

Services: all that Spice your cap makes and does for the benefit of the Customer, within the framework of the assignment provided by the Customer.

Spice your cap: Spice your cap that offers and performs the Services to a Customer, is located at (7892 AA) Klazienaveen and is registered with the Dutch Chamber of Commerce under number 76421483.

Agreement: all that has been agreed between Spice your cap and a Customer, including any changes and additions.

Customer: Every party who enters into an Agreement with Spice your cap, or requests an offer.

Party/Parties: Spice your cap and / or the Customer.

2. General

These Terms and Conditions are applicable to and form an integral part of all Agreements and offers or tenders issued by Spice your cap and exclude any (general) purchase or other conditions of the Customer. 3. Offers

All offers from Spice your cap are at all times without obligation and have a limited validity period. The offer contains a complete and accurate description of the products, digital content and / or services offered. The description is sufficiently detailed to enable the Customer to properly assess the offer. If Spice your cap uses images, these are a true representation of the products, services and / or digital content offered. Obvious mistakes in the offer do not bind Spice your cap. The offers of Spice your cap may not be reproduced or made available to third parties for inspection without permission from Spice your cap.

4. Agreement

Subject to the provisions of paragraph 2, the agreement is concluded at the moment the Customer accepts the offer and meets the corresponding conditions. Spice your cap can - within legal frameworks - inform itself whether the customer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If, on the basis of this investigation, Spice you cap has good reasons not to enter into the agreement, it is entitled to refuse an order or request or to attach special conditions to the execution. For agreements for which no offer / quotation or confirmation is sent by nature and scope, the invoice is deemed to represent the Agreement correctly and completely.

5. Changes

Spice your cap has the right at all times to refuse Agreements or to attach further conditions to the delivery and / or implementation. Changes to the Agreement by a Customer must be communicated to Spice your cap in a timely manner and in writing. The changes to the Agreement are effective by and from their express and written acceptance by Spice your cap. If the changes cause higher costs, a Customer will be charged extra. If changes to the Agreement by a Customer means cancellation of the Agreement in whole or in part, Spice your cap is entitled to charge costs incurred, losses suffered or lost profits to a Customer.

6. Exclusion of right of withdrawal

Products manufactured on the basis of specifications of the Customer that are not prefabricated and that are manufactured on the basis of an individual choice or decision of the consumer, or that are clearly intended for a specific person, no right of withdrawal applies. When entering into the agreement, the Customer has explicitly stated that it waives the right of withdrawal and has agreed to the immediate delivery of the product.

7. Involvement of third parties If this is reasonably necessary in the opinion of Spice your cap, Spice your cap is entitled to engage third parties on behalf of a Customer. If possible and / or if necessary, Spice your cap will inform a Customer about this.

8. Delivery (period(s))

Delivery times stated by Spice your cap are always approximate and never count as strict deadlines for Spice your cap, unless explicitly agreed otherwise in writing.

If Spice your cap exceeds any term, Spice your cap will only be in default after a written notice of default with a reasonable term of at least fourteen (14) working days.

The place of delivery is the address that the Customer has provided to Spice your cap. The risk of damage and / or loss of products rests with Spice your cap until the moment of delivery to the Customer or a pre-designated representative made known to Spice your cap, unless explicitly agreed otherwise.

9. Provision of information by a Customer

A Customer is obliged to provide all information and documents that Spice your cap believes it needs for the correct execution of the Agreement, in a timely manner and in the desired form and in the desired manner. A Customer guarantees the correctness, completeness and reliability of the data and documents made available to Spice your cap, even if they originate from third parties.

10. Prices

All prices are expressed in Euros (€), excluding any additional costs, such as travel, shipping, courier costs, unless explicitly stated otherwise. Cost-increasing circumstances (including price increases) are and will remain for the account of a Customer, even after the conclusion of the Agreement, regardless of the period that has elapsed between the date of the conclusion of the Agreement.

11. Price indexing

The prices agreed upon when entering into the Agreement are based on the price level applied at that time. Spice your cap has the right to adjust the fees to be charged to a Customer every January. Adjusted prices, rates and hourly wages are communicated to a Customer as soon as possible.

12. Invoicing and Payment

A Customer must pay in forward and will then receive the invoice with date and payment details. A Customer is in default if payment has not been made within the agreed term, without summons or notice of default being required for this. In that case all claims that Spice your cap has on the Customer are immediately due and payable and Spice your cap is also authorized to suspend the (further) fulfillment of all Agreements with the Customer. In the event of late payment by a Customer, statutory (commercial) interest is due on the invoice amount from the due date of the invoice until the moment of full payment. All judicial and extrajudicial costs related to the collection of any claim against a Customer are at his expense. The extrajudicial costs amount to 15% of the invoice amount (s), with a minimum of € 500.00 and are due without further notice. Without the express written permission of Spice your cap, a Customer is not permitted to suspend its payment obligation (s) towards Spice your cap and / or to set it off against a claim by a Customer on Spice your cap, for whatever reason.

13. Privacy

In the performance of the obligations based on the Agreement, Spice your cap comply with all applicable laws and regulations with regard to the protection of personal data, which relate to the Customer. A Customer will immediately notify Spice your cap if, in a Customer's opinion, an instruction violates the GDPR or any other statutory data protection provision. Personal data relating to Spice your cap may not be processed by or on behalf of a Customer without the prior written consent of Spice your cap.

14. Suspension and termination

Spice your cap is entitled to immediately, without notice of default and without judicial intervention, either suspend the performance of the Agreement, or to dissolve the Agreement in whole or in part, without being obliged to pay any compensation or guarantee and without prejudice to its other rights, if a Customer does not, not properly or not timely fulfill any obligation that arises for it from the Agreement agreed with Spice your cap or a related Agreement; In the cases referred to in the previous paragraph, all claims of Spice your cap against a Customer are immediately and fully due and payable and Spice your cap is entitled to take back the goods, working methods and / or accessories manufactured under the Agreement. Suspension, discontinuation and / or dissolution do not affect the payment obligation for the Services already performed. In addition, Spice your cap is then entitled to claim compensation from a Customer for damage, costs and interest caused by the default of a Customer and the dissolution of the Agreement, including the income lost by Spice your cap.

15. Complaints

Complaints about the performance of the Agreement or a product must be submitted fully and clearly described to Spice your cap within a reasonable time after the defect has been discovered. The Customer must in any case give Spice your cap four (4) weeks to resolve the complaint in mutual consultation before the dispute is submitted to a judicial authority.

16. Force majeure

Spice your cap is never liable if the obligations under the Agreement cannot be fulfilled as a result of a force majeure situation. In case of force majeure, Spice your cap is entitled either to suspend the performance of the Agreement for the duration of the force majeure, or to dissolve the Agreement in whole or in part, without judicial intervention and without Spice your cap being obliged to pay any compensation. During the suspension, Spice your cap is authorized to opt for implementation or full or partial dissolution of the Agreement. Force majeure is understood to mean any circumstance beyond the control of Spice your cap - even if this could already have been foreseen at the time the Agreement was concluded - that permanently or temporarily impedes or makes it objectionable to fulfillment of the Agreement.

17. Liability

Spice your cap will endeavor to perform the Agreement properly and with due care, but will never and can never guarantee that the performance of the Services will be possible at all times. All Services are performed on the basis of a best efforts obligation. Spice your cap does not give any guarantee on the (performance of the) activities under the Agreement. If any result set out in the Agreement is not achieved, a shortcoming on the part of Spice your cap will only be considered to exist if Spice your cap has explicitly promised this result in writing when accepting the Agreement.

Without prejudice to the limitations in the liability of Spice your cap agreed elsewhere in the Agreement or these General Terms and Conditions, the liability of Spice your cap is limited to the re-performance of the work in question, or to compensation for only direct damage in connection with a attributable shortcoming in the performance of the Agreement. The amount of the damage to be paid by Spice your cap is limited to the monetary value of a maximum of the invoice value of 1 (one) month prior to the relevant event. Spice your cap is never liable for indirect damage of a Customer or third parties. Insofar as a Customer has suffered damage caused by an unlawful act, intent and / or gross negligence on the part of Spice your cap, or third parties and / or subordinates engaged by Spice your cap, the amount to be paid by Spice your cap as damage amount is limited to an amount of € 1.000 per event causing damage, whereby a series of related facts is seen as one fact. Any right of action of a Customer, including due to damage or re-performance of the work, lapses if the shortcoming and / or the damage is reported too late and lapses in any case one year after the damage causing event.

18. Intellectual Property Rights

Spice your cap reserves all intellectual property rights with regard to products of the mind which it uses or has used and / or develops and / or has developed in the context of the implementation of the Agreement, and in respect of which it holds the copyrights or has other rights of intellectual property, or can enforce. All (information contained in) offers, quotations, designs, images, software, software, drawings, etc. and the related rights of industrial and intellectual property or equivalent rights (including copyrights, patent rights, etc.) and know-how will become and remain the property of Spice your cap, even if costs have been charged to a Customer for its manufacture. A Customer is not permitted to copy these in whole or in part, to hand them over to third parties or to make them available for inspection and / or to communicate the contents thereof to third parties, unless Spice your cap has given prior written permission for this. The Customer guarantees that the goods to be delivered and / or Supplies to be performed by it to Spice your cap will not infringe the intellectual property rights of third parties. The Customer indemnifies Spice your cap against claims arising from any infringement of the rights referred to in the previous paragraph and will compensate Spice your cap for all damage and costs resulting therefrom.

19. Change of General Terms and Conditions

Spice your cap may (unilaterally) change and / or supplement the General Terms and Conditions at any time it wishes. If a Customer does not wish to accept a change or addition, it can cancel the Agreement in writing or (at the discretion of Spice your cap) continue the Agreement under the contracted conditions until the date of its entry into force. Use of the Services after the effective date at all times constitutes acceptance of the amended or supplemented General Terms and Conditions.

20. Other provisions

If any provision or any part of a provision of these General Terms and Conditions is wholly or partially non-binding for any reason whatsoever, this does not affect the binding nature of the remaining provisions of these General Terms and Conditions or the remaining part of the relevant provision.In all cases in which the relationship between a Customer and Spice your cap ends, pursuant to any provision of these General Terms and Conditions or through the intervention of the court, these General Terms and Conditions continue to govern the legal relationship between the Parties, insofar as this is necessary for the settlement of the relationship. Dutch law applies to all legal relationships between Spice your cap and a Customer.The Northern Netherlands court has exclusive jurisdiction to hear disputes.

PRIVACYVERKLARING SPICE YOUR CAP (Currently only in Dutch language)

Door gebruik te maken van onze website verwerken wij jouw persoonsgegevens. In deze privacyverklaring staat beschreven welke persoonsgegevens wij verwerken en hoe wij deze gegevens verwerken. Ook zie je wat je rechten zijn, hoe lang we je gegevens bewaren en wie toegang heeft tot onze data.

Welke persoonsgegevens worden verwerkt?

Wij verwerken persoonsgegevens die jij ten behoeve van onze dienstverlening aan ons verstrekt. Wij verwerken o.a. de volgende persoonsgegevens:

naam;

adresgegevens;

e-mailadres;

telefoonnummer;

bankrekeningnummer;

gegevens over je activiteiten op onze website.

Wij verwerken deze persoonsgegevens omdat jij deze op eigen initiatief hebt verstrekt, in het kader van de dienstverlening zijn verkregen, door derde partijen aan ons kenbaar zijn gemaakt, of via openbare bronnen bekend zijn geworden. Ook verzamelen wij persoonsgegevens als jij onze website bezoekt en het contactformulier op onze website invult.

Met welk doel worden persoonsgegevens verwerkt?

Wij verwerken persoonsgegevens uitsluitend voor de hierna te noemen doeleinden:

het verlenen van onze diensten; om telefonisch of per e-mail contact te hebben over de dienstverlening; voor onze marketing- en communicatie activiteiten; het voldoen aan onze wettelijke verplichtingen.

Op basis van welke juridische gronden worden de gegevens verwerkt?

Wij verwerken de hierboven genoemde persoonsgegevens uitsluitend op basis van de volgende gronden als bedoeld in artikel 6 van de AVG:

het voldoen aan een wettelijke verplichting;

de uitvoering van een overeenkomst;

uitdrukkelijk gegeven toestemming;

een gerechtvaardigd belang.

Hoe lang worden de persoonsgegeven bewaard?

Wij bewaren persoonsgegevens niet langer dan noodzakelijk is voor de hiervoor genoemde doeleinden van de gegevensverwerking dan wel op grond van wet- en regelgeving is vereist.

Worden de persoonsgegevens ook gedeeld?

Wij verkopen je persoonsgegevens nooit aan derden! Wij geven je persoonsgegevens alleen door aan andere partijen als dat echt nodig is voor onze dienstverlening. Partijen die van ons toegang krijgen tot je gegevens, mogen deze gegevens alleen gebruiken voor de dienstverlening namens ons en met inachtneming van de hiervoor genoemde doeleinden. Met de derde partij die namens en in opdracht van ons jouw persoonsgegevens verwerkt, wordt een verwerkersovereenkomst gesloten.

Daarnaast kan de wettelijke verplichting bestaan om persoonsgegevens te verstrekken aan een derde partij, zoals een toezichthouder of een andere met openbaar gezag. Indien nodig zullen wij je hierover informeren.

Worden er ook cookies geplaatst?

Onze website maakt gebruik van Google Analytics, een webanalyse-service die wordt aangeboden door Google Inc. (“Google”). Google Analytics gebruikt cookies die een analyse mogelijk maken van de manier waarop bezoekers onze website gebruiken. Dit helpt om de werking van de website te verbeteren. Google kan deze informatie aan derden verschaffen indien Google hiertoe wettelijk wordt verplicht of voor zover derde partijen de informatie namens Google verwerken.

Door gebruik te maken van onze website geef je toestemming voor het verwerken van de informatie door Google op de wijze en voor de doeleinden zoals hiervoor omschreven. Voor meer informatie verwijzen wij je naar de privacyverklaring van Google.

Wie is verantwoordelijk voor andere webpagina’s?

Deze privacyverklaring is niet van toepassing op websites van derden die door middel van buttons en/of links met onze website zijn verbonden. Wij kunnen niet garanderen dat deze derden op een betrouwbare en veilige manier met je persoonsgegevens omgaan. Wij houden geen toezicht op en zijn niet verantwoordelijk voor de verwerking van jouw persoonsgegevens door en via zulke derde partijen.

Wat zijn je rechten?

Voor vragen over ons privacybeleid of vragen omtrent het inzien, wijzigen of verwijderen van persoonsgegevens kun je altijd contact met ons opnemen. Daarnaast heb je op grond van de AVG een aantal rechten. Je kunt ons verzoeken om:

je persoonsgegevens te verwijderen;

de verwerking van je persoonsgegevens te beperken;

bezwaar te maken tegen het verwerken van je persoonsgegevens;

een kopie van je persoonsgegevens op te vragen en onder voorwaarden naar een derde te laten doorsturen;

de toestemming die je eerder gaf om je persoonsgegevens te verwerken, intrekken;

bezwaar te maken tegen het geautomatiseerd verwerken van je persoonsgegevens.

Er kunnen zich omstandigheden voordoen waardoor wij aan je verzoek geen of niet volledige uitvoering kunnen geven. Wij zullen je hiervan op de hoogte stellen.

Als je gebruik maakt van de hiervoor genoemde rechten, kunnen we je vragen om je te identificeren om misbruik te voorkomen.

Heb je een klacht?

Ben je niet tevreden over de verwerking van je persoonsgegevens? Wij helpen je graag verder. Je kunt ook een klacht indienen bij de Autoriteit Persoonsgegevens.

Je persoonsgegevens worden goed beschermd!

Wij doen er alles aan om je persoonsgegevens in overeenstemming met de algemene privacy wet- en regelgeving te beveiligen. Persoonsgegevens beveiligen we door passende technische en organisatorische maatregelen te nemen. In geval van een datalek doen wij hiervan melding bij de toezichthoudende autoriteit. Als de situatie daarom vraagt, melden we dit ook bij je.

Waar staat de huidige privacyverklaring?

We kunnen deze privacyverklaring van tijd tot tijd veranderen. Wijzigingen in ons privacyverklaring worden hier bijgewerkt. Door onderaan deze pagina te kijken naar de effectieve datum van de huidige privacyverklaring, kun je zien wanneer deze voor het laatst is aangepast. Controleer daarom regelmatig deze pagina, zodat je van wijzigingen op de hoogte bent.

Heb je een vraag?

Heb je vragen over de verwerking van jouw persoonsgegevens? Wij helpen je graag verder, dus je kunt altijd contact met ons opnemen door te mailen naar: customerservice@spiceyourcap.com

Deze privacyverklaring is in oktober 2020 vastgesteld.